Terms of Use

Hello and welcome! We appreciate your taking the time to read these Terms of Use ("Terms").
These Terms are important because they, together with your booking confirmation email (" Booking Confirmation "), define the legal terms on which travel services are provided to you through our Service. They also cover any interaction or communication you have with us through our Service.
Use of our service requires that you accept these terms. In order to book a travel service, you must also accept these terms. If you do not accept these terms, do not use our Service or book a travel service.
We may change these Terms at any time, and you must use our Service in the future after changes to these Terms if you agree to the updated Terms. We recommend that you save or print a copy of these terms.
“ Our group of companies ” refers to us and our subsidiaries and affiliates
"Our Partner" refers to any affiliated, co-branded or linked website through which our group of companies provides content or service
"Our Services" refers to the provision of our websites, applications and online tools
"Travel Services" refers to travel services provided to you by the relevant travel provider(s) through our Service, such as a stay at a property.
"Travel Provider" means a travel provider that provides travel services to you through our Service
"you" means you, the traveler who uses our Service or makes a reservation through our Service.
Please read these terms carefully.
Section 1 Rules and Restrictions
In addition to these terms and conditions, other terms and conditions provided by travel providers (such as property terms) also apply to your booking (" Rules and Restrictions ").
In order to make a reservation, you must accept the rules and restrictions of the travel provider you have chosen (such as payment of amounts due, right of refund, penalty payments, availability restrictions and use of prices or services, etc.). The applicable rules and restrictions will be provided to you prior to booking and are incorporated by reference into these Terms.
If you violate the travel provider's rules and restrictions, your booking may be canceled and you may be denied access to the relevant travel service. You may also forfeit any monies paid for such booking and we or the Tour Operator may charge your account for any costs incurred by us or them as a result of such breach.
Travel providers can be either private individuals who operate on a consumer-to-consumer basis, or professionals who operate on a business-to-consumer basis. We mark listings on our Service as "private host" or "private supplier" if the travel provider has informed us that they are acting as an individual (non-professional). If you conclude a consumer contract with a private person, please note that consumer legislation does not apply to the contract you conclude with the tour operator. The Travel Provider is solely responsible for determining whether they are acting as a consumer or a business and for any information they present to you in relation to their status.
In certain countries, when payment is made at the time of booking, we may be a travel provider whose purpose is to provide a travel service to you, including but not limited to travel services provided in the European Union pursuant to Articles 28 and 306. In accordance with the main EU VAT directive 2006/112/EC 310 and the corresponding national legislation of any country. In such cases, the Rules and Restrictions are terms provided by the underlying supplier (such as property terms).
Section 2 Using our Service
Our rules
We offer our Services to help you find information about Travel Services and to help you book these Travel Services. It is not provided to you for any other purpose.
We strive to offer you many travel options through our Service. Our service does not provide you with a comprehensive list of travel options that are available at a specific destination or in response to a specific search query. Travel services and other travel options that can be booked through our service can also be booked through other distribution channels.
You agree that:
  • you use our service only for personal and non-commercial purposes
  • you must be at least 18 years of age and have the legal authority to enter into contracts
  • you use our Service legally and in accordance with these terms
  • all information you provide is true, accurate, up-to-date and complete
  • if you have an account with us, you can:
  • protect your account information
  • be responsible for all use of your or others' accounts
  • if you book on behalf of others:
  • get their authorization before acting on their behalf
  • you inform them of the terms of the booking (including rules and restrictions) and ensure that they accept these terms
  • you are responsible for paying all amounts due, making change/cancellation requests and all other matters related to the reservation.
You also agree that you will not:
  • make incorrect or fraudulent bookings
  • access, monitor or copy any content on our Service by any robot, spider, scraper or other automated means or by any manual process
  • violate the restrictions in our Service's robot exclusion headers or bypass or circumvent other measures used to prevent or limit access to our Services
  • take any action that causes or may cause an unreasonable or large load on our infrastructure
  • deep link to any part of our Service
  • "frame", "mirror" or otherwise incorporate any part of our Service into any other website.
We may deny anyone access to our Services at any time for any valid reason. We may also make improvements and changes to our Services at any time.
How we organize the search results
In your search results, we sometimes also show travel options that are paid from the commercial listings of our travel providers. Such Travel Options are clearly marked with your information "Advertisement" or similar marking to distinguish them from other travel options.
Redirection and third-party booking services
If you are directed from our service to a third-party booking service to make a travel reservation, please remember that reservations made through such a booking service are made to the third party, not to us. We are not responsible for bookings made through third party booking services and we will not be liable to you for any such booking, except where they form part of a Linked Travel Arrangement as defined and explained in Section 6 (Linked Travel Arrangements). The third-party service provider's terms of service define what rights you have against them and explain their responsibilities to you. If your booking with a third party provider is part of a Linked Travel Arrangement, we have protection in place to reimburse you for any services,
Section 3 Confirmation of Booking
The booking confirmation contains the essential parts of your booking, such as a description of the booked travel service and the price.
Section 4 Payment
The price of the travel service(s) is shown in our Service, unless there is an obvious error.
The prices of travel services are dynamic and may change at any time. Price changes do not affect reservations that have already been accepted, except in the case of an obvious error. We show many travel services and try hard to make sure the price shown is correct. We reserve the right to correct pricing errors in our Service.
If it's an obvious mistake and you've made a reservation, we'll offer you the option to keep your reservation by paying the correct price, or we'll cancel your reservation without penalty. We are not obliged to offer you Travel Services at the wrong (cheaper) price even after you have been sent a booking confirmation, if the error should reasonably have been obvious to you.
The price of the travel service(s) is shown in our Service, unless there is an obvious error.
Prices displayed through our service may include taxes or tax refund fees. Such taxes or tax refund payments may include amounts related to value added tax, goods and services tax, sales tax, housing tax and other similar taxes.
In certain jurisdictions, you may be subject to local taxes imposed by local tax authorities (such as city taxes or tourist taxes, etc.). Our corporate group or travel provider may charge you for such local taxes. Our corporate group will notify you of any local taxes that you must pay prior to completing your booking if the travel provider has notified our corporate group of those taxes.
The amount of local taxes may vary between the date of booking and the date of stay. If taxes have changed by the date of your stay, you may have to pay a higher rate.
Payment processing
When a payment is made in connection with your booking and is paid in the local currency of our service (if applicable), the company that receives the payment (via third-party payment processors) and charges your payment method is the next company. The corresponding location of our service in the table below.
Notwithstanding the applicable law of Section 15 (General) of these Terms and the jurisdiction in which one of our businesses (as set out in the table above) takes your payment (via third-party payment processors) and charges your payment method, the law governing the payment transaction is the laws of the location of such business.
Saved payment information
Payment confirmation
You authorize the relevant company (according to the table above) or travel provider:
  1. confirm your payment method by obtaining prior authorization, charging a nominal fee or using other means of verification and
  2. charge your payment method upon confirmation.
Fees charged by banks
Some banks and card issuers charge fees for international or cross-border payment transactions. For example, if you make a reservation using a card issued in a different country than the location of the Travel Provider, or choose a payment transaction in a currency that differs from the local currency of our Service, the issuer of your card may charge you an international or cross-border fee. - border transaction fee.
Some banks and card issuers also charge fees for currency conversion. For example, if you make a reservation in a currency other than the currency of your credit card, your card issuer may convert the amount of the reservation into the currency of your credit card and charge you a conversion fee.
If you have any questions about these fees or the exchange rate applied to your reservation, please contact your bank or card issuer. Our corporate group is not affiliated with or responsible for fees related to fluctuating exchange rates and card issuer fees.
Alternative payment methods
We may partner with alternative payment providers (such as consumer finance companies) to provide our passengers with alternative payment methods. Our corporate group does not endorse or recommend any alternative payment service provider or their products or services. Our corporate group is not responsible for the content or actions or omissions of any alternative payment service provider. The use of any such service provider's payment method is at your own risk and is subject to the terms and policies of that service provider.
Currency exchange
All exchange rates displayed in our Service are based on public sources and current exchange rates, which may vary during the trip. Such prices are given for information only, and our group of companies does not guarantee the accuracy of such conversion rates.
If the reservation or account shows signs of fraud, abuse, connection to a government-sanctioned person or entity, or other suspicious activity, we may ask you for more information.
If we reasonably believe that a booking or account is related to fraud or suspicious activity, we may:
  • cancel any reservations related to your name, email address or account
  • close all associated accounts and
  • take legal action, including seeking to hold you liable for any losses.
Section 5 Cancellation or change of booking
Cancellation or change by you
You do not have an automatic right to cancel or change a booking unless permitted by the relevant travel provider in accordance with its rules and restrictions (which will be provided to you prior to booking).
Travel providers may charge you a fee (in whole or in part) for canceling or changing a reservation. Such payments are defined in the rules and restrictions. You agree to pay all fees incurred by you. Please note that in connection with changes, the price of your new arrangements is based on the time you ask us to make the change. This price may not be the same as when you booked Matkapalvelut. Prices usually increase the closer the change is made to the departure date.
Please read the relevant rules and restrictions to find out what conditions apply to your booking. For example:
  • if you book a stay at the property and do not cancel or change your reservation before the relevant cancellation conditions, you may be subject to cancellation or change costs in accordance with the relevant rules and restrictions.
  • some properties do not allow cancellations or changes to reservations after they have been made
  • if you make a Pay Later reservation and do not show up or cancel the reservation, the property may charge a no-show or cancellation fee in accordance with the applicable rules and restrictions and you will be charged the property's no-show or cancellation fee. in the property's local currency and
  • if you do not arrive or do not use any or all of the booked Travel Services, you may be entitled to a refund only in accordance with the relevant rules and restrictions.
If you want to cancel or change any part of the booking and the relevant travel provider allows such cancellation or change, we may charge an administration fee in addition to the fees charged by the travel provider. If such an administration fee applies, you will be notified before you accept the change/cancellation.
Other cancellation or change
We (and the relevant travel provider) may cancel your booking if the full payment for the booking or the applicable cancellation/change fee or payment associated with the booking has not been received by the due date.
For various reasons (such as the property being overbooked due to connectivity issues or the property being closed due to a hurricane, etc.) it is possible that the tour provider or we may cancel or change the reservation. If this happens, we will use reasonable means to notify you as soon as possible and offer alternative options/assistance or a refund where possible.
Any refunds will be returned to the payment method you used to make the original reservation. Such refunds will be paid by the party that took your original payment. Our fees are non-refundable unless otherwise stated during the booking process.
Section 6 Matkapalvelu's special conditions
This section contains details of the terms and conditions relating to specific travel services provided by the travel provider. This information is not exhaustive and does not replace the relevant rules and restrictions that will be provided to you prior to booking.
Each Travel Service is subject to the travel provider's relevant rules and restrictions. Also read this section, which also applies to your reservation where applicable. If there is any conflict between this section and the relevant rules and restrictions, the relevant rules and restrictions will control.
Our service can offer you the option to pay now or later. Room prices (including possible taxes and fees) are displayed through our service in the Pay now and Pay later payment options. Please note that taxes and fees may vary depending on the payment method you choose. Tax and exchange rates may change between booking and your stay.
Pay now
If you choose the Pay Now payment option, the relevant company (as described in section 4 (Payment)) will usually charge the booking amount to your payment method at the time of booking.
Pay later
If you choose the Pay later payment option, the travel provider will charge your payment method in the local currency during your stay.
Some stay Travel Providers require a payment card or cash deposit upon check-in to cover additional costs incurred during your stay. Such deposit is not related to any payment received by the relevant company (in accordance with Section 4 (Payment)) for your booking.
First night no-show
If you do not arrive on the first night of your reservation, but plan to check in for subsequent nights, please confirm this with us before your original check-in date. If you do not confirm this, your entire booking may be cancelled. Refunds for no-shows will only be made to you in accordance with the relevant rules and restrictions of the property.
Group bookings
You cannot book more than 8 rooms through our service for the same property for the same days of stay. If you book more than 8 rooms in separate bookings, we can cancel your booking. We may also charge you a cancellation fee and if you have paid a non-refundable deposit, this deposit may be forfeited. If you want to book more than 8 rooms, make a reservation in the "Groups and meetings" section of our Service. You may be asked to sign a written agreement or pay a non-refundable deposit.
The ratings displayed through our Service indicate what you might expect from properties displaying that rating level, including (where applicable) through local and national star rating organizations. These may differ from the standards of your country. The ratings displayed on the site do not represent or promise any specific feature or comfort. More information can be found in the Overview or Services section of the property information page. These guidelines are subject to change, and our corporate group and partners cannot guarantee the accuracy of a particular rating displayed through our service from time to time.
If meals are included in your stay reservation, the number of included meals depends on the number of nights you stay. Full board normally includes breakfast, lunch and dinner. Half board usually includes breakfast and either lunch or dinner. Refunds are not available if one or more meals are not eaten.
Combined travel arrangements
"Linked travel arrangement" means the same as the definition of "linked travel arrangement" in the Directive (EU) 2015/2302 of the European Parliament and of the Council of 25 November 2015 on package tours and travel arrangements, as transposed into national legislation. law ("Directive (EU) 2015/2302").
Under certain circumstances and depending on the travel services offered at any given time, the travel services you decide to book on or through our Website may form a linked travel arrangement. If this possibility arises, you will be directed to read the important information below.
If, after selecting and paying for one travel service, you book more travel services for your trip or vacation through our Website, you will not benefit from the rights that apply to packages in accordance with Directive (EU) 2015/2302. Therefore, we are not responsible for the proper functioning of these additional travel services. In case of problems, contact the relevant tour operator.
However, if you book your trip with a third-party travel service, such as a car rental, via a link on the confirmation page or a booking confirmation within 24 hours at the latest after you have received confirmation of the property reservation from us, the travel services in question will become part of the linked travel arrangement. In that case, we have the protection required by EU law to refund your payment to us for services that have not been performed due to our insolvency. Please note that if any of your payments go directly to the relevant travel provider, we have not taken any protection to compensate you for the insolvency of that travel provider.
Vrbo Vacation Homes
When you book a vacation rental shared through our Service from Vrbo or one of the Vrbo brands (Stayz, Bookabach, FeWo Direkt and Abritel) referred to as " Vrbo Vacation Rental ", we present you with Vrbo's terms and conditions, the booking process applies to the payment of the Vrbo vacation rental and reservation.
Part 7 International Travel
Traveling abroad
Although most trips are incident-free, traveling to certain destinations may carry more risks than others. You must read all travel warnings/advice etc issued by relevant governments before booking international travel. You should also follow such travel warnings/advices during the journey and before the return journey to avoid and minimize any disruptions.
Recommended vaccines/vaccinations may change at any time. You should ask your doctor about current recommendations before you go. You are responsible for:
  • meets all health requirements
  • get the recommended vaccines/vaccinations
  • take all recommended medications and
  • follow all medical advice regarding your trip.
Passport and visa
You must contact the relevant embassy or consulate for passport and visa information. Requirements are subject to change, so check for up-to-date information before booking and departure and allow sufficient time for all relevant applications.
Our group of companies will not be responsible if you are refused entry to a flight or cruise ship or to any country due to your conduct, including not carrying correct and sufficient travel documents required by any travel provider, authority or country (including countries through which you are transiting). This includes all stops made by the aircraft or cruise ship, even if you do not disembark from the aircraft or airport or cruise ship.
Passport: You must have a valid passport in the issuing country for all holidays offered through our Service.
Some overseas countries have an immigration requirement that the passport is valid for at least 6 months after entry. If your passport is in its last year of validity, you need to confirm the destination's requirements before making final travel plans.
The name on the passport must match the name on the ticket, otherwise you may not be able to travel and the insurance may be invalid. If, after booking the travel service, but before the trip, any member of your party changes their name (for example, as a result of getting married), you must inform us.
Visa: For more information on visa requirements, you are advised to contact the embassy or consulate of the country you intend to travel to, and the embassy or consulate of the country you wish to return to if you are not a citizen of that country. .
Several governments are imposing new requirements on airlines to provide personal information about all passengers on their planes. The data is collected either at the airport during check-in or in some circumstances when making a reservation. Please contact the relevant airline you are traveling with if you have any questions about this.
Our group of companies does not represent or warrant that travel to international destinations is advisable or risk-free, and is not responsible for any damage or loss that may arise from travel to such destinations.
Section 8 Liability
Responsibility for travel services
Travel providers offer travel services for you.
If we are a Travel Provider, to the fullest extent permitted by law and subject to the exceptions and limitations of these Terms or the relevant rules and restrictions, we are only liable for direct damages that were:
  • reasonably foreseeable for both you and us
  • you have actually suffered or caused to you and
  • which result directly from our actions in providing travel services,
and if we have any liability for Travel Services, that liability will not exceed the total cost you have paid us for that Travel Service.
The liability of other travel providers to you is subject to the relevant rules and limitations.
Our responsibility
We own and operate our Services, and the Travel Providers provide the Travel Services to you.
To the extent permitted by law, we and our partners are not responsible for the following:
  • of all such Travel Services that the Travel Providers offer you
  • for the acts, errors, omissions, representations, warranties or negligence of such travel providers, or
  • for any personal injury, death, property damage or other damage or expense arising from the foregoing.
Travel providers provide us with information describing Travel Services. This information includes Travel Service information, photos, prices and relevant rules and restrictions, etc. We display this information through our Service. Travel providers are responsible for ensuring that such information is accurate, complete and up-to-date. Our group of companies and our partners are not responsible for any inaccuracies in such information unless and only if we have directly caused such inaccuracies (and this includes property ratings which are for guidance only and may not be an official rating). Our corporate group and partners do not guarantee the availability of certain travel services.
The photos and drawings in our service are only a guide to show you the level and type of accommodation.
To the maximum extent permitted by law, except as expressly stated otherwise in these Terms:
  • all information, software or travel services displayed in our Service are offered without any guarantee or condition. This includes, but is not limited to, all implied warranties and conditions of satisfactory quality, merchantability, fitness for a particular purpose, title or non-infringement and
  • Our corporate group and partners do not accept any such guarantees and conditions.
Displaying travel services through our Service is not an endorsement or recommendation of such travel services by our corporate group or our partners. Our group of companies and our partners disclaim, to the extent permitted by law, all warranties and conditions that our Service, its servers or any emails sent from us or our partners are free of viruses or other harmful components.
To the fullest extent permitted by law and subject to the limitations of these terms, neither our group of companies nor our partners shall be liable for any direct, indirect, punitive, special, incidental or consequential loss or damage arising from:
  • travel services,
  • Use of our service,
  • from delay or inability to use our Service, or
  • you use the links on our service,
whether based on negligence, contract, tort, strict liability, consumer protection legislation or otherwise, and even if our group of companies and partners have been informed of the possibility of such damages.
With respect to liability for our obligations under these Terms, or if we are found to be liable for any loss or damage under these Terms, to the maximum extent permitted by law, we will only be liable to you for direct damages that were:
  • reasonably foreseeable by both you and us
  • you have actually suffered or caused to you and
  • that result directly from our actions,
and in the event of our liability, such liability shall in no event exceed in the aggregate the greater of: (a) the costs paid by you for the applicable Travel Services or (b) one hundred dollars (US$100.00) or the local currency equivalent.
This limitation of liability reflects the allocation of risk between you and us. The limitations set forth in this section shall survive even if the limited remedy set forth in these Terms is found to have failed. The limitations of liability presented in these terms benefit our group of companies and our partners.
Any force majeure event, including the interruption of means of communication or a strike by airlines, properties or air traffic controllers, will result in the suspension of the obligations of these Terms that are affected by the force majeure event. In such a case, the party affected by the force majeure is not responsible for not being able to fulfill its obligations.
Consumers have certain statutory rights. The exceptions and limitations contained in these terms and conditions apply only to the extent permitted by law. Nothing in these terms shall be deemed to limit or exclude our liability for fraud or for personal injury or death (whether caused by our acts or omissions).
You agree to defend and indemnify our group of companies and partners and all of their officers, directors, employees and representatives from all claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses. of any kind or nature (" Losses "), including, but not limited to, reasonable legal and accounting fees incurred by third parties for the following reasons:
  • your breach of these terms or the documents referred to in them
  • your violation of the law or the rights of a third party, or
  • you use our service,
to the extent that such losses do not result directly from the activities of our group of companies or our partners (as applicable).
Section 9 Reviews, Comments and Photos
By submitting content to our Service by email, post or otherwise, including any property reviews, photos, videos, questions, comments, suggestions, ideas or the like contained in any Submission (collectively, "Submissions"), you:
  • confirm that all Submissions you make are your original creations and that you have and retain all rights necessary for us to use the Submissions as set forth in these Terms, and
  • grants our group of companies and our partners, as permitted by law, a non-exclusive, royalty-free, perpetual, transferable, irrevocable and fully sublicensable right to use, reproduce, modify, adapt, translate, distribute, publish, create derivative works from, and publicly display and perform such Submissions anywhere in the world in any media now known or later invented.
You also understand and agree that our corporate group and partners may use the name you submit in connection with such an application to associate your submissions (for example, by providing your first name and hometown in the review you submit) in a non-identifiable format at our discretion. Such shipments can also be shared with travel providers.
You also grant our corporate group the right to legally sue persons or entities that violate your or our corporate group's rights in the Submission.
Submissions are non-confidential and non-proprietary.
If applicable, you expressly waive any "moral rights" (including rights of attribution or immunity) that may exist in your Submissions. You agree that you have no objection to the publication, use, modification, removal or exploitation of your Submissions by our group of companies, partners or other licensees.
You are fully responsible for the content of your submissions. You may not post or post to or from our Services and agree that your submissions do not contain content that:
  • is illegal, threatening, defamatory, defamatory, obscene, pornographic, or would violate rights of publicity or privacy or any law
  • is commercial (such as fundraising, advertising or marketing of any good or service, etc.)
  • infringes, misappropriates or infringes the copyright, trademark, patent or other proprietary right of any third party, or
  • must be reprimanded on grounds of public interest, public morality, public order, public safety or national harmony.
You are solely responsible for any damages resulting from your failure to comply with the above rules or any other damages resulting from your submissions to our Service.
We may exercise our rights (for example: use, publish, display, remove, etc.) in any Submission without notifying you.
If you submit more than one review for the same property, only your most recent submission is eligible.
All submissions must also adhere to the following guidelines, as well as other guidelines that may be brought to your attention during the content submission process:
  • About the topic - all submissions must be related to the property, restaurant, location or general travel experiences.
  • Original - You can only submit your own reviews, photos and other content. Do not submit content from any other source (personal or commercial).
  • Non-Commercial - Do not post that contains third-party trademarks, logos, brands, images of celebrities or other identifiable individuals, promotional materials, or other content intended for commercial purposes.
  • No Malicious Files - Please do not make submissions that contain viruses or other malicious code that is either intended or may cause harm to our systems and/or those using them. Comments containing HTML tags or URLs will not be formatted correctly on our site.
  • Photos – photos must be in BMP, PNG, GIF, or JPEG format with a maximum file size of 5 MB.
We do not claim ownership or approval of or affiliation with any Submissions you make.
Section 10 Intellectual Property Policy and Notices
Copyright and Trademark Notices
The Google® Translate tool is available through our Service to allow you to translate content such as user-generated reviews. The Google® Translate tool uses an automatic process to translate text, which may cause inaccuracies. The use of the Google® Translate tool is entirely at your own risk. We make no promises, guarantees or warranties as to the accuracy or completeness of the translations provided by Google® Translator.
Our service may contain links to websites maintained by parties other than ours. Such links are for reference only. We do not control such websites and are not responsible for their content or their use. The inclusion of such links does not imply endorsement of the material on any of the websites or any association with their operators.
Intellectual Property Infringement Policy and Complaints
Patent notices
One or more patents owned by us or our corporate group may apply to our service and the features and services available through our service. Part of our Service operates under the license of one or more patents. Other patents pending.
Section 11 Software Available in Our Service
All software that can be downloaded from our Service or from the mobile application store (" Software ") is the copyrighted work of our group of companies or our respective suppliers. Use of the Software is governed by the terms of the end user license agreement that accompanies the Software ("License Agreement"). You must first accept the license agreement in order to install, download or use the software.
We grant you a limited, personal, non-exclusive, non-transferable and non-sublicensable license to all Software, not subject to a license agreement, to download, install and use the Software for the purposes of these Terms and for no other purpose. The Software is provided to you free of charge or free of charge.
All software on our Service (such as all HTML code and Active X drivers, etc.) is owned by our corporate group, partners or similar suppliers. All software is protected by copyright laws and international treaties. Any reproduction or distribution of the Software is prohibited by law and may result in severe civil and criminal penalties. Anyone who violates this will be prosecuted.
Without limiting the foregoing, copying or reproduction of the Software to any other server or location for subsequent reproduction or distribution is expressly prohibited. The Software is warranted, if at all, only in accordance with the terms of the license agreement.
Section 14 Contact and complaints
Passenger support and handling of complaints
We will help you with any questions or complaints related to your reservation.
If you file a complaint or are entitled to compensation from the travel provider, we will help you and the travel provider resolve the problem.
Loss, theft or damage
Complaints about loss, theft or damage to luggage, clothing or personal effects that were not under your control while you were away should be addressed to the relevant travel provider (such as the property or airline, etc.).
In his absence
Report any issues you might have while you're away (or as soon as possible afterward):
Applicable law and jurisdiction
These Terms are governed by the laws of Ireland. You consent to the exclusive jurisdiction and venue of the courts of Ireland in all disputes arising out of or related to your use of our Service or these Terms. Use of our Service is unauthorized in any jurisdiction that does not comply with all of the terms of these Terms, including without limitation this paragraph.
Unless otherwise stated, the prices shown do not include travel insurance. You should take out insurance that covers the consequences of certain cancellations and certain risks (such as repatriation costs in the event of an accident or illness). You are responsible for ensuring that the insurance policies you take out sufficiently cover your needs. You may be shown certain travel insurance products. If this is the case, the insurance company's information, essential key information and conditions will be displayed in our Service.
Call failure
Failure or delay in enforcing any provision of these Terms does not waive our right to enforce the same or any other provision of these Terms in the future.
No enforceable orders
If any provision (or part of a provision) of these Terms is found by a court or other competent authority to be invalid, illegal or unenforceable, that provision (or part of a provision) will not be deemed to be part of these Terms with you, if applicable. In this case, the validity and enforceability of other provisions are not affected.
The whole deal
These Terms constitute the entire agreement between you and us relating to our Services. They supersede all prior or contemporaneous communications (whether electronic, oral or written) between you and us regarding the Service.
We and you may not transfer, subcontract or delegate any rights, duties or obligations under these Terms.
Third Party Rights
Except as expressly provided in these Terms, we do not intend any part of these Terms to be enforceable by any person who is not a party to these Terms. No third party consent is required to waive, modify or terminate any part of these Terms. These Terms do not give rise to any rights under any applicable laws or regulations relating to the rights of third parties to enforce any of these Terms.
Coping with obligations
All provisions of these Terms, which expressly or by nature impose obligations after the expiration or termination of these Terms, will remain in effect even after the expiration or termination.